Frequently Asked Questions 

Identity

I’m not queer, transgender, a person of color, or fat-identified. Can I still receive service here?


Absolutely, yes! The reason we name those specific identities in our mission is that we feel the wellness industry actively excludes them. We want to change this culture by actively calling in folks who might not feel welcomed in traditional wellness spaces. If you do not identify as any of those, you may not have experienced discrimination while receiving something as intimiate as massage therapy and may feel comfortable at any massage business. AND, you are also more than welcome to enjoy our services!!




What does it mean to be “queer centered” business?


Many things! For us, the term “queer” is synonymous with radical resistance so much of it means going against the status quo that oppresses and marginalized people out of the main stream. Queer is the norm, not exception. 1. Almost all of us are queer identified, and this business is owned by a queer, trans, person of color. 2. Queer therapists in the Bay Area seek us out and work with us in order to serve the community in which they belong and to escape discrimination they experience in other work environments. 3. Queer couple’s massage happens regularly here because folks feel safer showing up as who they are. We are also happy to offer services to hetero couples!. #loveislove




What does it mean to be “trans-competent”?


This definition is ever-evolving as we continue to learn more ways of creating a safer space for gender divergent folks! As some of our staff are trans-identified, we know firsthand just how daunting and triggering the health care system can be. One of our main missions is to provide gender-affirming care. Some of the ways this we accomplish this: 1. Never assume anyone’s gender identity based on their appearance and always ask people for their pronouns. 2. Refraining from using language in our documents and interactions that support transgender identities. For example instead of saying “biologically male” we could say “assigned male at birth.” And instead of “had a sex change” we could say “transitioned.” 3. Only asking questions relevant to the care that we provide. Unnecessary and prying questions about gender and body parts can make transgender people feel “othered” and uncomfortable.




What does it mean to be a “fat-friendly” space?


Larger bodied people and fat-identified people are another group of folks who are often mistreated within health care and wellness systems. Their weight and size are often blamed for unrelated health concerns which can prevent them from receiving the actual care they need. Some of the ways we make our space fat friendly: 1. We purchased the maximum width tables with extra padding. 2. We also have arm rest extensions so that folks can fully let their arms relax while lying down. 3. We have a wide variety of waiting room furniture to accommodate different bodies. 4. We will never offer unsolicited nutrition, dietary, or exercise advice. (Especially since it is out of the scope of practice for most of our staff!) 5. We will only discuss topics relevant to the care we are providing.




What does it mean to be a "POC centered" space?


As massage therapists in the industry for a combined 30+ years experience, we each have noticed the lack of people of color (POC) in practitioners and clientele. It is our mission to shift this and invite more POC into the wellness industry. Our experience suggests that cost is not the only barrier for some POC. Massage therapy in an individualistic culture like American society is regarded as a luxury and an occasional treat. Many communities of color, collectivistic cultures are socialized to put the needs of the group or others before themselves. Massage therapy can sometimes be seen as a wasteful form of self-care that POC may feel unworthy of receiving. It’s our goal to change the narrative to where all black and brown bodies believe that they are worthy of this service.





Pricing & Booking

How do you charge?


We offer project pricing. The cost is determined by the size of the truck, how many labor hours are required and the supplies needed to meet your needs. AskLandis has a formula to determine this price. We will always provide our price in writing.




Do I (client) get the tax write-off receipt or do you (AskLandis)?


The client always gets the tax write-off. We will donate your items to your favorite donation center. If not specified, we will donate to Goodwill Industries. You will be provided a detailed inventory list and the donation value with the tax write-off receipt.




How do I (client) know if you're getting me the best price for my "stuff"?


AskLandis has a full time staff member whose time is dedicated to researching the current market value of items.




How long does AskLandis store my items for free? What if my things never sell?


We will store your items for free for as long as it takes to sell. We sell to the public, private dealers, eBay or Craigslist, and we send items to auction. If it doesn't sell, we donate your items for you for the tax write-off.




I have a practically brand new couch that is not stained. I bought it for $1,500.00 over a year ago. Can you sell it for that much?


No. Typically we try to sell items between 35%-40% of the original value. There is a tremendous amount of used furniture currently on the market. The value of used furniture has gone down, as has antiques. Big box furniture stores, such as Wal-Mart, World Market and some others are selling brand new furniture for less.




Will selling all of my stuff pay for my invoice?


Sometimes it does and sometimes it doesn’t. It’s difficult to be determined unless you have high ticket items. Typically if you are cleaning out a garage, basement or attic, it does not.




What is the difference between what AskLandis does and an estate liquidator or auctioneer?


AskLandis offers an alternative by storing our client’s possessions at no charge until their items sell. We have a large network of buyers. In addition, we donate items, provide the tax write-off, remove the trash and will broom sweep your property. Auctioneers charge for set up and a percentage of sales, but do not dispose of the remaining items that don’t sell. We do not have "fire sales". We keep your items as long as we can to get market value prices. And, AskLandis does not invite the public into your house to sell items.




Do I have to use your service all at one time?


No, you can use us in stages if you’d like. When we meet with you for the free consultation, we’ll both figure out a road map to best use our services.




Is there a contract I have to sign?


Yes, we call it an “expectations letter”. Our expectations from our clients and our clients expectations from AskLandis. We ask for a 50% deposit.




How long do I have to pay my invoice?


Invoices are due upon receipt at the end of the project.




If my project lasts longer than a week, will you bill me all at once or each week?


Whichever is better for the client. We can discuss that once an agreement has been reached.




Are your employees licensed, bonded, and insured?


Yes, all of our employees have had a background check and are bonded and insured. The business is licensed and carries liability insurance.




I have a lot of old personal files. What should I do with them?


We'll take care of them. We'll bag them and mark them shred. They are transported in a locked car and secured in an office until they are destroyed. We offer free shredding to our clients, and we own the shredding truck and business.




How do I know that something important won't be thrown away?


We go through every book, box, and bag to be sure there are no personal items in anything. By doing this, we have found important documents, cash, gold and silver coins, and stocks and bonds. We ask if you are looking for something specific so we can keep a closer eye for it.




Do you have references who I can contact?


Yes, plenty of them. And we will provide references that relate to your project. All of our clients are confidential, unless willing to provide a reference.





Preparing For Your Massage

When getting ready for a massage, should I leave my underwear on?


It's completely up to you! You can disrobe to your comfort level or receive a massage fully clothed. During your intake, your massage therapist will discuss all these options with you. If you choose to undress, the therapist will only undrape areas of the body they are massaging at the time. Otherwise, you will be safe and snug under the sheet and blanket. The genital area and gluteal crease are covered at all times. The chest is also always covered unless you give explicit consent to allow for specific work in this area.




What if I miss a session or am sick the day of an appointment?


Please give us as much notice as possible to cancel your session so that other clients may have access to your appointment slot. If you cancel within less than 24 hours, you will be charged 50% of your session rate. If you cancel within 3 hours or no-show, you will be charged 100% of your session rate. We do not love to do this! And also we do compensate our therapists fairly for their valuable time.
If you are sick with a fever or cold we ask that you do not come in for your session. If you feel a cold coming on, massage can sometimes make you feel worse! Please email info@bayanroots.com as soon as you feel symptoms and need to cancel.





Accessibility

Can I rent the space for a workshop or event?


Email rocco@bayanroots.com with answers to the following questions to determine if we can accommodate: 1. What is the workshop about? 2. How many people do you anticipate attending? 3. What is the date of the workshop? 4. How many hours? 5. Do you require any equipment (ie chairs, projector.. etc?) 6. What are your sound needs? (Will there be loud talking? This will determine whether or not you’ll need the whole space - when no massage sessions are happening.)




Can we hire your massage staff for an on-site event?


Email rocco@bayanroots.com to see if we are available! In general, we accept the same payment as our regular hourly rates. We can sometimes offer exceptions to this depending on the event and our availability! Details to include in the email: 1. Date and hours of event. 2. Is this a paid or volunteer gig? 3. How many people will need massage?




Can I work at Bayan Roots??


Calling all radical and community minded massage therapists! We especially encourage QTIBIPOC and fat-identified massage therapists to apply. Email rocco@bayanroots.com with your resume and information on why you think you’d be a great fit with us.





Working with Bayan Roots

Can I rent the space for a workshop or event?


Email rocco@bayanroots.com with answers to the following questions to determine if we can accommodate: 1. What is the workshop about? 2. How many people do you anticipate attending? 3. What is the date of the workshop? 4. How many hours? 5. Do you require any equipment (ie chairs, projector.. etc?) 6. What are your sound needs? (Will there be loud talking? This will determine whether or not you’ll need the whole space - when no massage sessions are happening.)




Can we hire your massage staff for an on-site event?


Email rocco@bayanroots.com to see if we are available! In general, we accept the same payment as our regular hourly rates. We can sometimes offer exceptions to this depending on the event and our availability! Details to include in the email: 1. Date and hours of event. 2. Is this a paid or volunteer gig? 3. How many people will need massage?




Can I work at Bayan Roots??


Calling all radical and community minded massage therapists! We especially encourage QTIBIPOC and fat-identified massage therapists to apply. Email rocco@bayanroots.com with your resume and information on why you think you’d be a great fit with us.





  • Black Instagram Icon

info@bayanroots.com    |    2575 MacArthur Blvd. Oakland, CA 94602    |    510 - 842 - 8007

©2019 by Bayan Roots.